Privacy Policy
Last updated: July 16, 2026
Kyoto Makotoya ("we," "us," or "our") operates the website kyoto-makotoya.com (the "Site"). This Privacy Policy explains how we handle information when you visit or contact us through the Site.
The Seal mobile application has its own separate privacy policy. Please see the Seal Privacy Policy for how the app handles data.
Information We Collect
- Inquiries you send us. When you use our contact form or email us, we receive the information you choose to provide — such as your name, email address, business name, and the contents of your message. We use this only to respond to and manage your inquiry.
- Technical information. Like most websites, our hosting servers automatically record standard access logs (such as IP address, browser type, and the pages requested) for security and reliable operation.
- Cookies. The Site uses cookies that are necessary for it to function properly, and analytics cookies as described in the “Analytics” section below. We do not use cookies for advertising or cross-site tracking. Third-party services we rely on (such as our hosting and Faire) may set their own cookies as part of providing their service.
We do not sell your personal information.
Analytics
We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors use the Site in aggregate — for example, which pages are viewed and general sources of traffic. Google Analytics sets cookies and may collect information such as your IP address, device and browser type, and the pages you visit. We use this information only to understand and improve the Site, not to identify you personally.
Google processes this data on our behalf. For more information, please see Google’s Privacy Policy. You can opt out of Google Analytics across websites by installing the Google Analytics Opt-out Browser Add-on.
Wholesale Orders (Faire)
Wholesale ordering is handled through Faire. When you place a wholesale order, your information is processed by Faire under Faire’s own terms and privacy policy. Please review Faire’s policy for details on how they handle your data.
How We Use Information
- To respond to your inquiries and requests.
- To operate, maintain, secure, and improve the Site.
- To meet any applicable legal or regulatory obligations.
Service Providers
We rely on a small number of service providers to run the Site, such as our web hosting provider, our contact-form tool, and Google Analytics. These providers process information only as needed to provide their service. Wholesale is handled by Faire as described above.
Data Retention
We keep inquiry messages only as long as needed to handle your request and for reasonable record-keeping, after which they are deleted. Analytics data is retained according to our Google Analytics configuration.
Your Rights
You may request access to, correction of, or deletion of the personal information you have provided to us. To make a request, contact us at info@kyoto-makotoya.com.
Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect their information.
International Visitors
The Site is operated from Japan and can be accessed worldwide. By using the Site, you understand that your information may be processed in Japan.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “last updated” date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Kyoto Makotoya
Email: info@kyoto-makotoya.com
Website: https://kyoto-makotoya.com